Wholesale FAQ

Wholesale is minimum $150 order before shipping. Wholesale discounts are eligible for businesses only; no retail sales.


Wholesale Orders FAQ

What should I do when item received is damaged?

Please send us an email with photos of the damaged product and also photos of the damaged package that the product was shipped in, if necessary. We will respond as soon as possible.

What is the wholesale exchange or return policy?

We have a 30-day return policy: you may return anything you order from us within 30 days of your order date. all returns must be unopened, unused, and in their original packaging. if you receive an order with the wrong items in it please contact as soon as possible. All return shipping charges are paid by buyer. There is a 10% a Restocking Fee on all returns.

Why was my credit card declined even though I know my card is good?

Credit card companies will sometime decline your card because it doesn’t fit your purchase habits. You can call the credit card company and fix the issue within minutes.

When do you ship in Pallets?

We ship all orders through Fedex, UPS, or USPS; whichever is the lowest cost for the desired destination. We will ship all orders 200 lbs. or more by Pallet on a truck.

Do you make retail sales?

Yes, if you would like to order any of our products our retail website is www.scentblastproducts.com For wholesale orders, please visit www.scentblastproducts.com/wholesale

What do I need to have to order wholesale?

You will need to have a business license with a valid state tax ID number. you can send a copy to info@scentblastproducts.com or by calling us direct at (800) 883-1789 ext. 0

How long does shipping take?

All orders ship out through USPS, FedEx, or UPS ground. Shipments take 2-3 business days normally for processing before they ship. During the holidays, order volume increases and processing times can increase to 3-5 business days at times. It’s important to place your order ahead of time.

Do you Accept COD order?

No, we only accept credit card payment or terms if you have filled out a credit application with us.

How can we get your product images for our website?

You may use all of our product images on our website. You may only use our product images to sell our products.